If you are experiencing an issue where the light on your Bitty Boomer is flashing but no sound will play, we understand how frustrating that can be. Here are a few troubleshooting steps to help you resolve this issue:

1. Some apps may automatically mute sound when paired with a Bluetooth device. Please tap the app to unmute and also ensure the volume toggle on the side of your phone is not on silent.

2. Unpair your Bitty Boomer from your device by ‘forgetting this device’. Then, turn it off.

3. Give your Bitty Boomer a good charge and try to restart it in a few hours by pressing and holding the on button once fully charged.

If you have tried these steps and are still experiencing the issue, please reach out to our customer support team for further assistance. We are here to help and want to make sure you can enjoy your Bitty Boomer to the fullest. You can contact us via email, phone, or live chat and one of our friendly representatives will be happy to assist you.

We hope these steps help resolve your issue and that you can get back to enjoying your Bitty Boomer soon. Thank you for being a valued customer and for giving us the opportunity to assist you with this matter.

Note: You need to register to submit a support ticket. You can Sign up Here.

If you are already registered, please create a ticket here.